Flowsell.ai Privacy Policy

Last Updated: 1 July 2024

1. Introduction

Flowsell, Inc. (”Flowsell, Inc.,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services through Flowsell.ai (”Services”).

By accessing or using the Services, you agree to this Privacy Policy. If you do not agree, please do not use our Services.

2. Information We Collect

2.1 Personal Information

User Data:

• Business Information: Company name, address, industry.

• Contact Information: Name, email address, phone number.

• Account Credentials: Username and password.

Customer Data:

• Contact Details: Names, phone numbers, email addresses of your customers.

• Communication History: Messages exchanged via the Services.

2.2 Usage Data

We collect information on how you and your customers access and use the Services, including:

• Device Information: IP address, browser type, operating system.

• Usage Details: Pages viewed, links clicked, features used.

• Log Data: Time and date of access, error reports.

2.3 Cookies and Similar Technologies

We use cookies, web beacons, and other tracking technologies to:

• Enhance user experience.

• Analyze usage patterns.

• Provide personalized content.

3. How We Use Your Information

We may use the collected information for various purposes, including:

• To Provide Services: Facilitate AI-driven communications between you and your customers.

• To Personalize Experience: Customize content and recommendations.

• To Improve Services: Analyze data to enhance functionality and user experience.

• To Communicate with You: Send administrative information, updates, and marketing materials (with your consent).

• To Enforce Terms: Monitor compliance with our Terms of Service.

• To Comply with Legal Obligations: Respond to legal requests and prevent harm.

4. Disclosure of Your Information

4.1 Service Providers

We may share information with third-party vendors and service providers who perform services on our behalf, such as:

• Hosting and cloud computing services.

• Payment processing.

• Analytics and marketing assistance.

• Customer support.

4.2 Legal Obligations

We may disclose your information:

• To comply with legal processes or regulatory requirements.

• To protect the rights, property, and safety of Flowsell, Inc., our users, or others.

• To enforce our Terms of Service.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, please be aware that no method of transmission over the internet or electronic storage is completely secure.

6. Your Choices and Rights

6.1 Access and Correction

You may access, update, or delete your personal information by logging into your account settings or contacting us at privacy@flowsell.ai.

6.2 Opt-Out of Communications

• Marketing Emails: You may unsubscribe using the link provided in the email.

• Text Messages: Reply STOP to opt out of future text communications.

6.3 Data Deletion

You may request the deletion of your personal data. We will process your request in accordance with applicable laws.

6.4 Do Not Track Signals

Our Services do not respond to Do Not Track signals.

7. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your own. We take steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

8. Children’s Privacy

Our Services are not intended for individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: privacy@flowsell.ai

• Address: 

Flowsell, Inc.

1 Western Avenue, #712

Boston, MA 02134

United States